Our Coronavirus Response
What to expect when you come back
As we have reopened to live in-person audiences, in accordance with and exceeding all guidelines for the performing arts, The safety of our audience, workers and performers is paramount. While we will not be able to bring the risk to zero, we can use every tool we have available to ensure safety.
We trust you to know your risks
While our precautions are robust, it is important to acknowledge that risk will not be zero. If you are part of a population vulnerable to COVID-19, or live with someone who is, we recommend not attending our performances until public health professionals recommend that that is ok again.
We will screen every customer at the door.
There will not be exceptions. We will take your temperature with a touchless thermometer and ask you questions related to COVID-19. If the screening shows a high risk for COVID-19 or other infectious diseases we reserve the right to send you away. We ask that you also screen yourself at home. If you do not pass the screening we will offer to transfer your tickets, however we cannot refund them.
If there is a back up at the check-in, we will require a socially distanced line, which means you might have to wait in the outdoor elements. Please check the weather and bring appropriate gear to ensure your comfort. .
All customers and non-performing staff will be masked.
We do expect the use of cloth masks from our patrons covering their nose and mouth, including while they are seated watching the show, with exceptions for eating and drinking. If you have an ADA covered condition that prevents you from wearing a mask you are required to inform us prior to purchasing a ticket so that accommodations may be made if possible. We will not be able to make accommodations at the door as it may require the blocking off of certain sections of seats around you and your party.
We have fewer seats
We’ve measured distance around seats to ensure social distancing, alternating rows and leaving several empty seats between patrons. Shows are likely to sell out quicker, especially premium seating.
Our house will be open a half hour before the show, no matter what. We ask that you arrive a half hour before the show and immediately take your seat. There is currently no congregating or waiting in the lobby. Things will be a little different
Our new policies are built around safety first. We’ve had to adapt our lobby to minimize social contact to keep both you and our workers safe. Our cast and crew will not be coming out for meet and greets after the show, and we request you keep your distance from them if you see them.
We are at a 30% capacity to ensure social distancing which means that every seat that is for sale is important for us to sell. Because of this, if a section of seats are sold in a block, we ask that you purchase that block of seats. If there is not one that would accommodate your party’s size, please call our box office and they can help you out. If you have purchased a ticket in a block of seats, but have not purchased the entire block of seats, our box office reserves the right to move you to a different location.
Please use the print-from-home option if possible. You can print out your tickets or use a bar code on your phone that will work with our scanners. We cannot mail your tickets, and we prefer to keep interactions with our box office limited.
Lobby & Concessions
We have removed all of the furniture from our lobby and ask that people only use our lobby to use our restrooms or to visit concessions.
There will be a concessions line with marks on the floor indicating where you should stand. If you are ordering something before the show, we encourage you to make your intermission order as well. There will be slips of paper for you to fill out your order, along with your seat number, and a staff member or volunteer will bring you your items.
We will still be selling concessions but our bar will have a limited selection in order to keep the line moving as quickly as possible. We ask that you remember to take your cups bags from your seat when you leave and dispose of them in a trash can in our lobby. Please do not leave cups or bags in your seating area.
We will be thoroughly sanitizing all surfaces in the restrooms, lobby, and in the theater before the show, before intermission, after intermission, and after the show.
Our recently updated HVAC system is cleaned and maintained regularly and our industrial strength air exchange system is run a full hour before show time, again at intermission and as the audiences leave the theatre.
If you have interest in reading the contracts, policies and procedures regarding our COVID-19 safety protocols given to every staff, artist,, designer, volunteer and contractor that spends any time in any of our facilities, please click here