Our Coronavirus Response & Cabaret/HAIR Announcement
What to expect when you come back
As we prepare to re-open in a limited way, in accordance with and exceeding all guidelines for the performing arts, The safety of our audience, workers and performers is paramount. While we will not be able to bring the risk to zero, we can use every tool we have available to ensure safety.
We trust you to know your risks
While our precautions are robust, there is still no vaccine and risk will not be zero. If you are part of a population vulnerable to COVID-19, or live with someone who is, we recommend not attending our performances.
We will screen every customer at the door.
There will not be exceptions. We will take your temperature with a touchless thermometer and ask you questions related to COVID-19. If the screening shows a high risk for COVID-19 or other infectious diseases we reserve the right to send you away. We ask that you also screen yourself at home. If you do not pass the screening we will offer to transfer your tickets, however we cannot refund them.
If there is a back up at the check-in, we will require a socially distanced line, which means you might have to wait in the outdoor elements. Please check the weather and bring appropriate gear to ensure your comfort.
All customers and non-performing staff will be masked.
We do expect the use of cloth masks from our patrons covering their nose and mouth, including while they are seated watching the show, with exceptions for eating and drinking. If you have an ADA covered condition that prevents you from wearing a mask you are required to inform us prior to purchasing a ticket so that accommodations may be made if possible. We will not be able to make accommodations at the door as it may require the blocking off of certain sections of seats around you and your party.
We have fewer seats
We’ve measured distance around seats to ensure social distancing. Shows are likely to sell out quicker, especially premium seating.
Our house will be open a half hour before the show, no matter what. We ask that you arrive a half hour before the show and immediately take your seat. Because we will be opening the house one half hour before the show, no matter what, you may see some technical problem solving that happens before every show that we would normally keep behind closed doors. This may be the tail end of a mic check, the fixing of a projector, the refocusing of a light. Many tech issues arise and we will problem solve them to ensure the best performance. We hope you actually enjoy this added experience as it’s unusual for an audience to see!
Things will be a little different
Our new policies are built around safety first. We’ve had to adapt our lobby to minimize social contact to keep both you and our workers safe. Our cast and crew will not be coming out for meet and greets after the show, and we request you keep your distance from them if you see them.
We are at a 30% capacity to ensure social distancing which means that every seat that is for sale is important for us to sell. Because of this, if a section of seats are sold in a block, we ask that you purchase that block of seats. If there is not one that would accommodate your party’s size, please call our box office and they can help you out. If you have purchased a ticket in a block of seats, but have not purchased the entire block of seats, our box office reserves the right to move you to a different location.
Please use the print-from-home option if possible. You can print out your tickets or use a bar code on your phone that will work with our scanners. We cannot mail your tickets, and we prefer to keep interactions with our box office limited. Our normal box office window will be closed and you may contact a box office attendant in the side window covered with plexiglass, in the case of any ticketing problems.
If you are purchasing tickets to the final two performances of The Andrew’s Brothers, please note this is a livestremed show, and you will be able to see our livestreaming equipment and hear the director giving cues. You will see a live performance that is geared toward multiple cameras and not staged for a live audience. Think of it as a live studio audience experience. Due to the set up of the equipment, seating options are limited.
Lobby & Concessions
We have removed all of the furniture from our lobby and ask that people only use our lobby to use our restrooms or to visit concessions.
There will be a concessions line with marks on the floor indicating where you should stand. If you are ordering something before the show, we encourage you to make your intermission order as well. There will be slips of paper for you to fill out your order, along with your seat number, and a staff member or volunteer will bring you your items.
We will also have a clearly marked floor for our restroom lines. We will ask for patience and cooperation during intermission to allow all patrons in need of the restroom the amount of time to use them safely. Because of this our intermission time may be a little bit longer than you are used to.
We will still be selling concessions but our bar will have a limited selection in order to keep the line moving as quickly as possible. We ask that you remember to take your cups bags from your seat when you leave and dispose of them in a trash can in our lobby. Please do not leave cups or bags in your seating area.
We will be thoroughly sanitizing all surfaces in the restrooms, lobby, and in the theater before the show, before intermission, after intermission, and after the show.
If you have any questions or concerns, please email our box office at 603-433-4472. Our box office is currently still closed to the public, but you can reach them through email. Our box office will open to the public with limited hours starting soon.
- Transfer your tickets into any title, in any block. There are live performances for all of our titles, and many titles have livestream options as well. We sure hope you choose this options as we desperately miss our audiences and our performers need you there.
- Transfer your tickets into a donation.
- Transfer your tickets into a gift card that never expires.
- Request a refund. We will admit this will be incredibly hard on us. We have had tens of thousands of dollars worth of refund requests and simply do not have the funds to process them all right away. If a refund is your only option, please let the box office know and they will put you on a list. It may take us a few months to work our way through.